Did an item not fit perfectly or would you like it in a different color?

You can see in the online shop whether the item is still available.

Exchange into another size:

Please enter the new shoe size on the return form which is in the package.

After receiving the return, we will automatically send you the new shoe size.

Exchange for a different color or a different item:

Unfortunately we cannot exchange the item directly. In this case you have to order your new article from us in the online shop.

Simply return the first order. We will automatically refund the purchase amount after we have processed your return.

You can get the DHL return label under the following link:

... after a return:

As soon as your return has been received and processed by our goods department, you will receive a confirmation of receipt. You will be automatically refunded the purchase amount within 14 days.

It can currently take a few days for your return to be processed. We therefore ask you to be patient.

... or in the event of a cancellation:

If you have canceled your order or an article is not available in exceptional cases, we will immediately refund the amount paid.

This is how the refund is made depending on the payment method:

Prepayment: You will receive the credit on the bank account from which you transferred. It can take several days for the credit to appear in your account.

Invoice: In the case of a return, the invoice amount is reduced by the returned items - please only pay for the items that you have kept.

If you have already paid the invoice and send something back, we will cancel the invoice with PayPal. It can take several days for the cancellation to be processed by PayPal.

Credit card: The credit will be returned to the credit card account charged by us. You can see the chargeback on your next credit card statement.

PayPal: The credit is made to the PayPal account you are using. You can decide yourself with PayPal whether the amount will be deposited in your PayPal account or returned to your bank account.

Apple / Google Pay: The credit is credited directly to your saved credit card